Privacy Policy
Last Updated: 1 July 2026.
1. Purpose of this Policy
SilverRise Physiotherapy is committed to protecting your privacy and handling your personal and health information with the highest level of care and confidentiality. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Health Privacy Principles (HPPs) under the Health Records Act 2001 (Vic).
2. The Information We Collect
Because we provide a mobile physiotherapy health service, we are required to collect "sensitive information" regarding your health. We may collect:
• Personal details: Name, date of birth, address, phone number, email address, and emergency contact details.
• Health information: Medical history, physical assessments, diagnosis, clinical progress notes, referral letters, and reports from other health practitioners.
• Financial details: Medicare, NDIS, private health insurance, or DVA numbers for billing purposes.
3. How We Collect Your Information
We collect information directly from you (or your authorized representative/guardian) during:
• Telephone intake calls and inquiries.
• Digital inquiry or contact forms submitted through our website.
• Initial and ongoing clinical consultations and physical assessments.
Where necessary, we may also receive information from your GP, specialist, or funding body, but only with your explicit consent.
4. Why We Collect and Use Your Information
We use your information strictly to provide safe, effective, and professional healthcare. This includes:
• Assessing, diagnosing, and treating your physical conditions.
• Communicating with you regarding appointments, billing, and clinical care.
• Writing necessary reports back to your referring doctors or funding agencies (such as NDIS or Medicare).
• Fulfilling legal, regulatory, and insurance requirements.
5. Disclosure of Information
Your health records are kept strictly confidential. We will not disclose your personal or health information to anyone unless:
• You have given us clear, written consent to share it (e.g., sending a report to your GP).
• We are legally required or authorized to do so by law (e.g., subpoena, or mandatory reporting).
• There is a serious, imminent threat to your life, health, or safety, or to public health.
6. Data Security and Storage
We take data security seriously. Your digital records are stored securely using encrypted, password-protected cloud platforms designed for health practitioners. Physical documents, if any, are kept in secure, locked storage. We retain health records for the legally required periods (typically 7 years from the date of last entry for adults).
7. Accessing and Correcting Your Information
You have a right to request access to the personal and health information we hold about you. You can also request that we correct any details you believe are inaccurate or out of date. To make a request, please contact us using the details below.
8. Complaints and Contact Information
If you have any questions about this policy, wish to access your records, or have a complaint regarding how your privacy has been handled, please contact our Principal Practitioner directly:
SilverRise Physiotherapy
Email: silverrisephysio@gmail.com
Phone: 0466 862 572 (WhatsApp) or 0468 453 588
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Victorian Health Complaints Commissioner (HCC) at www.hcc.vic.gov.au.